Customer satisfaction is of key importance to us. The right to cancel and return mainly serves to protect you from unwanted shipments or goods that do not fully satisfy your expectations. Therefore, you are no longer bound to your order if you cancel the order within a period of two weeks of the date you received the first shipment. The cancellation request must be submitted in writing or on a permanent data storage medium. You are not required to give reasons for the cancellation. Timely shipment of the cancellation request is sufficient to meet the cancellation deadline. Please use the following address for you cancellation requests:
Dometic WAECO International GmbH
Upon receipt of the cancellation we are obliged to refund the payment made. In case of orders worth EUR 40.00 or more, you are entitled to return the goods to us at our expense and risk. The buyer shall however be liable for intent and negligence with regard to the return. In the event of liability on the buyer’s part, return costs may be charged from the buyer.
The right to cancel shall not apply to goods and services made to customer specifications or clearly customised to the buyer’s personal requirements, or to goods and services that are – due to their nature – unsuitable to be returned.